How They Transformed Customer Support and Saved a Fortune with Automation

Take a Leaf Out of Unity’s Book – How They Transformed Customer Support and Saved a Fortune with Automation

Unity, a fast-growing tech company, was swamped with customer support tickets. Instead of hiring more staff, they turned to Zendesk’s automation and bots—handling thousands of requests without human intervention and making their support process far more efficient.

The Results Speak for Themselves:

⚠️7,800+ tickets handled automatically

⚠️ 83% faster first response times

⚠️Customer satisfaction (CSAT) up to 93%

⚠️£1.3 million saved

By streamlining their support with automation, Unity lightened the load on their team, improved response times, and saved big on costs—all while keeping customers happy.

Want Similar Results for Your Business?

If you’re looking to cut support costs and boost efficiency, we offer tailored automation solutions that work for your business—without the hefty price tag.

We help companies integrate AI and automation to improve customer satisfaction and retention—just like Unity did, but at a fraction of the cost.

Affordable, effective, and built around your needs. Let us show you how to slash costs, speed up responses, and keep your customers happy.

#CustomerSupport #BusinessGrowth #Automation #CustomerSatisfaction #CostSavings #SmarterBusiness