Forge8.DigitalTake Airbnb, for example. By using customer feedback to improve their services and centralizing all communication channels, they’ve enhanced the user experience and dramatically increased bookings.
Forge8.DigitalDo you have many customers who keep coming back for more? Repeat customers are the ones who bring in the most profit. While acquiring new customers is important, it's the repeat customers who truly drive your business's long-term success.
Forge8.DigitalTake a Leaf Out of Unity’s Book – Unity, a fast-growing tech company, was swamped with customer support tickets. Instead of hiring more staff, they turned to Zendesk’s automation and bots—handling thousands of requests without human intervention and making their support process far more efficient.
Forge8.DigitalGymshark, the British fitness apparel brand, didn’t get to where they are by luck. Their success is built on smart strategies, careful listening, and making the most of customer feedback. Here’s how they’ve used data and automation to fuel their growth: